Support

Frequently Asked Questions

Technical Inquiries

What devices is MediaBinn compatible with?

MediaBinn is accessible from all of the most popular devices, including desktop computers, laptops, eReaders, tablets, and even smartphones.

And don't worry about the compatibility of your operating system either; MediaBinn works on both Android and Apple devices.

Can I read your content on multiple web browsers?

Yes, a web browser on your computer is a perfect way to enjoy content from our library. Compatible web browsers include Google Chrome, Firefox, Safari, Opera, and Internet Explorer 8 or higher; these browsers should be used on recent versions of the following compatible operating systems: Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

I think my book may be broken. What can I do?

If you're having trouble with a book from our library, please contact us. Ensure that you have the following information on hand when you call, or included in your message: device you are trying to read on, operating system you are using, the title of the book you are having trouble with. We'll work on fixing it right away so you can enjoy the book.

Who do I speak to if I have other technical questions?

For any technical questions or issues you may have, just fill out our online contact form and a customer support representative will address your issue right away.

Billing and Membership Inquiries

I cancelled my membership. How can I confirm it was processed?

When you cancel your account, you should receive an email confirming the cancellation within 24 hours; it will be sent to the address we have on record for you.

If you have not received your email, and it is not in your spam folders, please contact customer support for assistance.

How can I speak to a support representative?

You can reach our support staff via email at support@mediabinn.com or our toll-free number: (insert).

Why am I still being billed on my cancelled account?

If your account was cancelled, and you received confirmation of the cancellation, there should be no further charges.

If you have been billed in error, please contact customer support and we will correct the mistake as quickly as we can.

When can I cancel my subscription?

You can cancel any time you wish. If there is any remaining time on your subscription that you have already paid for, you will retain account access until this time expires. You will not be billed any further.

I would like to cancel. What do I have to do?

You can easily cancel your account by calling one of our live service reps at 1-877-484-4797. Or, if you prefer, you can fill out our online cancellation form HERE.

Do you issue refunds?

Yes, we do issue refunds in the following circumstances: fraudulent activity on your account, accidental billing from our site, or technical difficulties that prevented you from using our service. In some cases, we may be able to issue a refund if you are unhappy with the service our site has provided.
If you would like to request a refund, or have further questions, please call 1-877-484-4797 and speak to a live rep. For a detailed description of our refund policy, please read our Terms of Service.

We attempt to process all refund requests in 24 hours or less. You will receive a confirmation email when your request has been processed; it will be sent to the email on record for your account. Please allow 3 to 7 business days for your refund to be credited to your account.

What will charges for MediaBinn look like on my statement?

Our charges will be under the name "mediabinn.com 8774844797" on your credit card or bank statement. If you have further inquiries regarding billing, please contact us at 1-877-484-4797.

For additional assistance please contact a support representative.

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